Analysis and review of business performance, process, and communication opportunities

The first step in all Communications Australia projects is for our business analysts and technology experts to sit down with you, and listen to your views on where your business is heading, how it should be seen by customers and the in the market, and your timeframes for success. We use our extensive experience with thousands of customers across many industries to identify the unique attributes of your business, understand threats and opportunities, and review key processes and interactions across your business and customer base.

Review of potential communication solutions and pathways

Information gathered in the business analysis phase is coupled with a review of your existing communications systems and interaction behaviours to explore a range of potential solutions, possible technologies, and transition pathways. We discuss these possibilities with you, and discuss the various advantages, benefits, likely costs and timeframes.

Solution design and development

With your input we then develop a detailed solution design, which includes information about business benefits, service level agreements selection of appropriate technology, training and support, service and maintenance, business models (such as Managed Service), costs and payment arrangements, implementation timeframes, and cutover management.

Project management

Project management services are a critical feature for success in all our communication solutions. Once a solution has been selected and approved, we then assign necessary resources and skilled personnel to ensure that the implementation of the solution proceeds smoothly, on time and with minimal disruption to your business. Project management focuses on solution design, planning, implementation, communication, risk analysis and management, and quality management. Project management activities can include purchase of equipment or licences, installation and commissioning of equipment, installation of software and hardware, on-site services such as cabling, staff training, preparation for cutover to new systems and services, communication with users, customers or clients, and recovery or safe disposal of old equipment.

Business process management

Integration of business processes and new communication tools is a critical element of our solutions. New communication tools and capabilities create opportunities for new ways of working. Making the most of these opportunities delivers the significant benefits that can be achieved with new communication solutions. Our business analysts and technology experts work with you to manage and design business processes that maximise the benefits of your new communication system.

Training

When your new communication solution goes live our skilled training personnel ensure your people have necessary skills and abilities to use the new communication services and tools, maximise their productivity and deliver an improved customer or client experience. Our trainers are highly skilled in a variety of technologies and have wide industry experience, and work closely with the Project Management team to provide a seamless transition to your new solution.

Consultancy services

Communications Australia also provides stand-alone consultancy services in key business communication areas including security audits, risk assessments, business continuity planning, and disaster recovery solutions.

Talk to us about Professional Services today

Engaging Communications Australia Professional Services is the first step in implementing hosted or managed services, Unified Communications, and Multimedia Contact Centre solutions.

To find out more about CA Professional Services, talk to one of our sales team today.