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Multimedia Contact Centre
As the first point of contact for existing customers and potential clients, your contact centre defines perceptions of your business, and delivers make or break front-end performance.
Modern contact centres are evolving rapidly in response technological and service developments that allow people and businesses far greater choice in how and when they communicate.
These multimedia contact centres changes maximise the potential of converged computing and telephony technologies, development of next generation networks, utilisation of social media.
CA Multimedia Contact Centre solutions are scalable, reliable, and harness the latest systems and technology developments from Microsoft, Unify, Avaya, Interactive Intelligence, Zeacom and other leading vendors.
Give your agents the latest tools spanning the full spectrum of communications media, and maximise business opportunities and customer contact regardless of media type – voice calls, SMS messages, email, online chats and web requests.
Contact Centre capabilities and benefits
CA Multimedia Contact Centre solutions integrate real-time communication tools such as presence information, contact routing, conferencing, chat, speech recognition and social media with conventional tools such as voicemail, email and fax.
Choosing a CA Multimedia Contact Centre solutions allows you to unlock significant cost saving and productivity gains while delivering consistently high service levels, improved customer experience, enhanced business reputation, and detailed reporting and performance monitoring.
CA Multimedia Contact Centre solutions deliver cutting edge features including:
CA Multimedia Contact Centre solutions can be deployed as a stand-alone addition to existing communication infrastructure, or ideally be part of a wider Managed Service offering which features Unified Communications across the entire business.
To find out more about CA Multimedia Contact Centre solutions, talk to one of our sales team today.