Managed Services
Keeping your technology solutions functioning at optimum levels across your organisation is a critical aspect of running a business. It is a constant challenge that must be met and managed whilst maintaining costs, albeit in an environment that may lack the relevant technical expertise. At Communications Australia (CommsAust), we can help you manage those costs whilst providing you with the expertise and knowledge needed to deliver today, grow for tomorrow and succeed throughout. Our Managed Services offering is built on solid experience and understanding of business requirements, let us manage your technology whilst you focus on your core business.
Support Agreements
In today’s fast paced business environment your communications network provides the critical link to your customers. What should happen if this critical link is compromised? It means that your business experiences downtime, which translates to lost productivity and potential cost implications. At CommsAust, we understand the importance of keeping your network healthy and securely functioning at its optimum levels, thus we deliver support packages that give you peace of mind, allowing you to concentrate on your business whilst we look after your communications network.
Our Support Agreements are designed to keep your environment running as it should, therefore our packages offer choice and flexibility ranging from standard business hours, to 24x7x365 coverage, right through to tailored solutions to suit your unique environment.
National Operations Centre (NOC)
At the heart of the CommsAust Managed Services offering is the National Operations Centre (NOC). The NOC is a fundamental service that facilitates a centralised environment for the remote management of our customers’ multi-vendor eco-system, minimizing downtime, through to providing relevant trends analysis and reporting that enables constant and proactive review of your technology deployments. The CommsAust NOC expert staff are constantly keeping track of our customer’s networks, looking for ‘smarter’ more efficient ways to minimize risk whilst providing consultative advice on all aspects of technology capabilities and development.
Customer Care Centre
All service agreement customers at CommsAust, automatically gain access to our state -of –the- art Customer Care Centre, providing a ‘one stop shop’ approach to managing your enquiries. The Centre is staffed by our highly experienced technicians with a wide range of knowledge and experience across our solution offering, therefore, providing high levels of user support across your organisation.
Service Delivery Management
Our Service Delivery Manager’s mantra is to understand our customers’ business thoroughly so that they are best placed to offer assistance and support in building their technology strategy with a view on how it can improve efficiencies and simplify their work processes, thus potentially reducing surplus cost. Through this process, the CommsAust Service Delivery Managers are able to tailor service solutions that assist our customers in developing the relevant technology roadmaps that deliver today and establish solid foundations for future requirements. From Strategy to solution deployment, our Service Delivery Managers are there for our customers every step of the way to ensure seamless execution.
System Administration (Adds, Moves and Changes – AMC)
Adds, Moves and Changes (AMC) can be complex, time-consuming tasks that divert your support staff from more productive activities. CommsAust can manage this operation for you by using remote access techniques to carry out software changes quickly and very cost effectively; minor hardware augmentations are also accommodated at a convenient time that causes minimum disruption.
Business Benefits
- Optimise productivity gains by focussing on your business whilst we manage your voice, data or radio network
- Synchronisation of service and administration tasks translate to time efficiencies for your organisation
- Single Point of contact for Service Resources
- Our multi-vendor skill enables CommsAust to establish root cause of network issues thus providing timely resolution within a multi-vendor networked environments
