Vertical Industry Applications
Healthcare
Communications Australia (CommsAust) has significant capability in the healthcare industry vertical. CommsAust can demonstrate a footprint in many of the major healthcare organisations around Australia in both the public and private Sectors. Secondary industries supporting the main health providers also consider CommsAust in their technology partner of choice. Recent engagements within several include the delivery of mission critical voice services which include sophisticated call routing mechanisms to streamline staff availability during peak and critical times. The design, implementation and virtualisation of hospital voice systems and voice mobility solutions have also contributed to ensure common access to all staff regardless of location.
Hospitals and healthcare providers must provide everything from power and air-conditioning to hospital record systems, patient records, meal ordering, entertainment and clinical diagnostic services.
These environments are mission critical, meaning technology solutions must be designed and architected in a way that maximises system availability and enhances the ability to provide patient care with absolute transparency.
Speed, process and efficiency are fundamental requirements in today’s healthcare world. Technology can play a major role in automating and streamlining these processes which allows the medical staff to spend their time delivering the very best patient and bedside care possible. To facilitate this, CommsAust partners with leading healthcare supplier Siemens, to deliver the HiPath HiMed Healthcare solution, a modular, integrated communications and entertainment system that generates attractive returns for the hospital and compelling benefits for patients. The HiMed Cockpit terminal enables patients to make phone calls, watch television, surf the internet, listen to the radio, play games, as well as access hospital information services that may assist in their own health recovery.
Hospitals are highly complex environments that can be likened to many other industries, as many aspects of the segment mimic that of a fast transactional environment.
HiMed enables hospital staff to access all essential patient data, including diagnostic images, at the point of care, therefore producing a more enhanced consultation with the patient. In addition, the technology enables simplified billing processes that hospital administrators and patients alike are able to easily access, generating an efficient and effective user experience.
The Integration of multiple core hospital systems into a single patient cockpit portal is a complex task. The Comms Aust design and implementation team can provide full suite of integration services covering design through migration all the way to production environment and product lifecycle support with clear proof points available within the health care sector.
The HiMed solution coupled with the knowledge and experience CommsAust continues to build in the healthcare sector, delivers the unique blend of practicality and efficiency gains that healthcare organisations are able to leverage in managing escalating costs in the sector.
Benefits to your organisation that Comms Aust can deliver include:
- Sophisticated call routing techniques enabling healthcare experts/knowledge workers to be available when ward service levels are not being met due to emergency or resource planning issues.
- Reduce administration costs due to integrated communication services that deliver services directly to patients and provide cashless payment options.
- Ability to streamline hospital workflows, therefore, gaining greater efficiencies.
- Immediate availability of patient data and integration to other medical applications translate to accelerated treatment cycles for patients.
- Improved patient care and satisfaction, as you are able to deliver both healthcare and entertainment services to point of care.
The key benefit to you is that the depth of experience and knowledge acquired by CommsAust in all aspects of a hospital environment, enable the delivery of technology solutions and service that allow the hospital to maximise its value in providing patient care.
