Communications Australia
has always been a strong service-oriented company. In fact, our
success is founded on our exemplary service record.
Our service network offers a range of maintenance options designed
to let you choose what best suits the needs of your business. Our
maintenance options include 24 hour 365 day coverage. Furthermore,
if you require a more tailored maintenance contract rather than
the standard packages on offer, we will work with you to meet your
business needs.
Communications Australia believes Quality Assurance is fundamental
in the provision of good customer service. For this reason, great
importance has always been attached to our ISO 9001 accreditation.
Quality Assurance begins in the planning phase, using documented
systems as the basis for all implementation steps of the product,
from the development phase, through production and testing, past
the sales transaction to the installation and in-service maintenance
at the customer premises.
Single Contact Point for Service Resources
Whether you have a technical query, service request, product enquiry
or you need advice, guidance or information, a phone call, email
or fax to our Customer Service Department will resolve your problem.
Telephone Systems - PABX
Moves, adds and changes can be complex, time-consuming tasks that
diverts your support staff from more productive activities. Communications
Australia can carry out this task for you, using remote dial-up
techniques to carry out software changes quickly and cost effectively
at a convenient time that causes minimal disruption.
Key Business Benefits include:
- Minimal inconvenience of moves, adds and changes
- Urgent tasks can be carried out quickly
- Frees your support staff for other tasks
- No requirement to train own staff
- System service and administration tasks are synchronised by us
- Work is carried out by experienced specialists in a cost effective manner
- Annual contract and quarterly payments simplify budgeting and improve financial control
Radio Systems - Microwave Systems
Fixed price repair service, tailored maintenance packages, maintenance contracts all inclusive (parts and labour), fixed service, remote & mine site maintenance both for surface radio systems and underground. Installation of antenna systems for microwave, satellite and two-way radios by licenced riggers qualified to MARCSTA standard.
Customer Service Department
Communications Australia is able to provide all levels of technical
and maintenance support, with technical support including installation
staff, field service staff, trained technicians with a wide-ranging
knowledge of the company equipment portfolio and technical product
specialists.
Our Customer Service Department is available to offer assistance with your maintenance and service enquiries from 8.30am to 4.30pm, Monday to Friday.
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